Billing, cancellation & refunds

Read these terms with the plan details and total shown before checkout.

Price and renewal

Basic is £19.99 per month. Premium is £29.99 per month in total, including Basic and Trend Radar. Both renew monthly until cancelled. AI writing is coming soon and is not included in the current paid service. Check the total, any applicable tax, interval and features before subscribing. There are no included AI video-generation credits. The checkout total and billing interval are shown before you pay.

Changing membership

Review a Premium upgrade from the membership screen, or open Manage subscription for available plan changes. Stripe shows any charge or credit for the unused part of the billing period before you confirm. An upgrade needs a verified paid or credit-settled invoice before Premium access opens. A downgrade can create account credit for future bills; the portal shows how it is applied. AI writing remains unavailable on both plans during this research-only launch. Plan changes do not remove statutory cancellation or refund rights.

How to stop renewal

Open Account → Manage subscription → Cancel subscription. In the private test, this is labelled Manage test subscription. The billing portal shows your subscription, invoices and cancellation options. You can also contact support to ask for cancellation. Ordinary cancellation stops future renewal and normally keeps access until the end of the paid period, without a separate cancellation fee.

Your right to cancel

For a service subscription, you have 14 days from the day the contract is made to cancel without giving a reason. Tell us by a clear statement sent to the email or postal contact above before that period ends. You may use the form below, but you do not have to. Cancelling renewal in the billing portal and requesting a refund are separate steps; tell support if you are also exercising your cancellation right.

Under our first-payment refund promise below, a qualifying cancellation receives a full refund of the first subscription payment, without a deduction for service already used. We will reimburse it within 14 days of being told of the cancellation, using the original payment method unless you expressly agree otherwise, with no refund fee. This is separate from the time your bank takes to show the refund.

First-payment refund policy

We offer a full refund when requested within 14 days of the first paid subscription. Contact support and identify the relevant account or invoice; do not send a full card number. This additional promise does not replace or reduce statutory cancellation or refund rights. No waiver of those rights is requested by the subscription acknowledgement.

Other refund requests, including duplicate/incorrect charges, service faults and legal entitlements, will be assessed on their facts. This is not a blanket no-refunds policy. A test payment creates no real money to refund. Refund timing also depends on the payment processor and bank.

Model cancellation form
(Complete and return this form only if you wish to withdraw from the contract.)

To: Robert Scott trading as Trending Ahead
Crossways, York, YO10 5JE, United Kingdom
support@trendingahead.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the supply of the following service:
Trending Ahead Basic subscription

Ordered on: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if this form is notified on paper): ____________________
Date: ____________________

[*] Delete as appropriate.

Before any real payment

Membership checkout is available. Review the operator and contact details, included features, total, applicable tax and billing interval before confirming payment. The accepted policy version and server timestamp are recorded when a new checkout or practice receipt is requested. Accepting these disclosures does not enable optional media or marketing.

Trending Ahead · version 2026-10-24-continue-terms. Research information does not grant third-party content rights. Customer launch requires completed business and operational setup.